Better safe than sorry …

We are taking the current situation very seriously. Our main concern being the wellbeing of our guests and our team. We have therefore implemented special safety measures in our hotel which we will outline below. All employees will receive comprehensive training and are regularly tested.

We also understand that flexibility in travel is currently of the upmost importance. We have therefore reviewed our booking policies in order to encourage guests to plan ahead and dissipate any concerns and uncertainties they may have.

Book without worries 

We want you to look forward to your holidays without worries and have therefore relaxed our cancellation terms.

For any cancellations related to Covid 19 travel bans you can move your booking.  We will issue a voucher for your deposit payment.  This relaxed cancellation policy applies up to 14 days prior to arrival for the winter season 20/21.

Most travel insurances now also cover Covid 19, so we highly recommend taking out comprehensive travel insurance. We are happy to take out the insurance for you.

IN GENERAL we adhere to the following international rules:

• Wash your hands frequently or use our hand sanitizer dispensers
• Maintain physical distancing
• Avoid handshakes and hugs
• Sneeze into your elbow
• Avoid touching your face: eyes, nose and mouth

ARRIVAL

• CONTACT FREE PRE- CHECK-IN
• AUTOMATIC DOORS AT OUR PARKING GARAGE AND MAIN ENTRANCE
• REFRESHING DISINFECTION WIPE UPON ARRIVAL
• HAND SANITIZERS ON THE ENTIRE PREMISES
• NEW WELCOME RITUALS
• PAYMENT WITH BANK TRANSFERS OR CREDIT CARD

FOR YOU & AROUND THE HOTEL

• COVID TESTING IN YOUR ROOM – HOUSE VISITS BY OUR LOCAL PRACTITIONER, RESULTS WITHIN 2 HOURS
• REGULAR VENTILATION OF ALL PUBLIC AREAS WITH FRESH MOUNTAIN AIR
• ENHANCED CLEANING AND DISINFECTION PROCEDURES IN ALL PUBLIC AREAS
• HAND SANITIZERS IN THE ENTIRE HOTEL
• DISPOSABLE GLOVES AT THE BUFFET
• USAGE OF PROFESSIONALLY CERTIFIED PRODUCTS EFFECTIVE AGAINST COVID-19
• STOPP CORONA APP (WITH PRIVACY PROTECTION)

SAFE SKIING

• LIFT PASSES AT THE RECEPTION (NO QUEUING)
• SKI SCHOOL BOOKING ONLINE
• ALL SKIING INSTRUCTORS ARE WEARING MASKS AND ARE TESTED WEEKLY
• NO CABLE CARS JUST FRESH MOUNTAIN AIR

OUR TEAM

• WEEKLY TESTING OF THE ENTIRE TEAM
• SAFE SERVICE CERTIFICATION – QUALITY SEAL
• DAILY TEMPERATURE MEASURING
• COMPREHENSIVE TRAINING
• WEARING OF PROTECTIVE MASKS BY THE ENTIRE TEAM